Recover more carts. Support every customer.
Scale without scaling headcount.
AI systems for e-commerce businesses that handle support at scale, recover abandoned revenue, and turn one-time buyers into loyal customers — automatically.
What costs e-commerce brands the most
Customer support is eating your margins
"Where's my order?", "Can I change my address?", "What's your return policy?" These questions come in at all hours and the answers are almost always the same. Every hour your team spends on repetitive support is an hour not spent on growth.
Abandoned carts go unrecovered
70% of online shopping carts are abandoned. Most businesses send one generic email 24 hours later and recover maybe 5% of those carts. A smart, multi-touch abandoned cart sequence with personalised messaging and the right timing can recover 15–25% instead.
Post-purchase communication is an afterthought
The moment after a customer buys is the most valuable time to deepen the relationship — a thank-you, a shipping update, a review request, a personalised follow-up offer. Most e-commerce brands either don't do this or do it badly with generic transactional emails.
Return and refund handling is slow and manual
A customer emails about a damaged item on Saturday night. They wait until Monday for a response. By then they've already left a 1-star review. Automated return initiation and empathetic instant responses prevent most of these situations before they escalate.
What we build for e-commerce brands
Instant support that resolves 80% of tickets without a human
A custom AI trained on your product catalogue, shipping policies, returns process, and FAQs. It handles order status inquiries, product questions, return initiation, and size/fit guidance — instantly, at any hour. Human agents only see the complex cases.
- 80% of support tickets resolved without staff
- Instant order tracking and status updates
- Return and exchange initiated automatically
Abandoned cart and post-purchase sequences that convert
Multi-step abandoned cart recovery sequences that adapt to the customer's behaviour — what they looked at, how far they got, what their history is. Post-purchase flows that maximise review rates, cross-sell relevant products, and re-engage lapsed customers at the right time.
- Abandoned cart recovery up to 25%
- Automated review request sequences
- Cross-sell and upsell on autopilot
Convert browsing visitors into subscribers and buyers
AI-powered popups and chat flows that capture email addresses with genuine value exchange — a personalised recommendation, a quiz result, a tailored discount. Not generic 10%-off-your-first-order popups — smart, contextual capture that builds a qualified list.
- 3× higher email capture rate
- List segmented by product interest
- Welcome sequence personalised to capture context
What e-commerce brands typically see
E-commerce specific questions
Does the AI chat assistant integrate with Shopify and WooCommerce?
Yes. We build native integrations with Shopify, WooCommerce, and most major e-commerce platforms. The AI can look up live order status, check inventory, and pull product details in real time — so when a customer asks 'where is my order?', the AI gives the actual tracking status, not a generic redirect to a tracking page.
Can you help with email marketing automation or only chat?
Both. Our workflow automation service covers email sequences, SMS flows, and multi-channel automation — all connected to your e-commerce platform. We work with Klaviyo, Mailchimp, Omnisend, and most major e-commerce email platforms, or we can use a general automation tool like Make or Zapier.
We have 5,000+ SKUs — can the AI handle our full product catalogue?
Yes, with the right integration. Rather than manually training on each product, we connect the AI to your product database via API so it can reference live product information, pricing, stock levels, and specifications. For catalogues of any size, this is more accurate and easier to maintain than manual training.
Ready to recover revenue you're leaving on the table?
Book a free 30-minute call. We'll review your support load, your cart abandonment rate, and your post-purchase flow — and identify exactly where AI delivers the fastest ROI for your store.
Book Free Discovery Call →Free 30-minute call · No commitment required